Regulatory

Vista Partners Limited is registered with number 07518998 in England & Wales.

Its registered office is situated at Chancery House, 3 Hatchlands Road, Redhill, Surrey, RHl 6AA.

It is regulated for a range of investment business activities and licenced to carry out the reserved legal activity of non-contentious probate in England and Wales by the Institute of Chartered Accountants in England & Wales.

In accordance with the disclosure requirements of the Provision of Service Regulations 2009 our professional indemnity insurer is Arch Insurance (UK) Ltd, who can be located at 5th Floor, Plantation Place South, 60 Great Tower St., London, EC3R 5AZ. The territorial coverage is worldwide excluding professional business carried out from an office in the United States of America or Canada and excludes any action for a claim brought in any court in the United States of America or Canada.

We are required by the Institute of Chartered Accountants in England & Wales to publish data regarding diversity within our organisation. A copy of the data can be found here.

Complaints Procedure

As a client of Vista Partners it is very important to us that you are completely satisfied with the service that we provide. If, for whatever reason, you are not entirely happy please contact our managing director, Gary Proudlock or Susan Jones, Head of Legal Practice in a Licensed Firm.

Should you be dissatisfied with our response, you may take the matter up with our professional body, the Institute of Chartered Accountants in England and Wales and the legal ombudsman, contact details for which are set out below:

ICAEW

Chartered Accountants’ Hall

Moorgate Place

London EC2R 6EA

T +44(0)20 7920 8100

general.enquiries@icaew.com

Legal Ombudsman

PO Box 6806

Wolverhampton

WV1 9WJ

T +44(0)300 555 033

enquiries@legalombudsman.org.uk

Complaints to the Legal Ombudsman should be made within six years of the act or omission or within three years of you becoming aware of the issue, and in either case within six months of our written response to your complaint to us.